INTRODUCTION TO THE FLOOR COVERING INDUSTRY, TRENDS AND OPPORTUNITIES
24 CLOCK HOURS -COURSE OBJECTIVES AND CURRICULUM
• Course Objectives: What should students know and be able to do by the end of the course?
• Career path: retail sales, manufacturing representatives, wholesalers, estimating, inspectors, entrepreneurial opportunities.
• Opportunities from 16 years up.
• 6 Clock Hours -Person Understanding different types of flooring materials, padding, underlayment, and how the flooring is constructed.
• Knowing the environmental and sustainability impact of flooring choices.
• History of the flooring business, complexity of industry.
• Technical software advancements, customer relationship management (CRM) measuring, software designed to streamline operations for flooring stores.
• Safety precautions.
• Customer Service and Customer Management.
• Soft Skills in a consumer home or business
• Learning Materials:
• Customer service book, Red Hot Customer Service.
• Floor Covering Basics Manual.
• Zoom Communication Platform or In-Person Training.
• Demonstration Videos.
• Assessment Methods: progress and understanding with 18 Hands-on
training 3 days Advance Flooring Technology:
• Quizzes and exams.
• Self-assessment.
• Feedback on the course for effectiveness
• Certificate

*Tuition can be covered 100% by Federal, State, and Veterans Administration for 6-week Advanced Training*